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After you receive the boxes of your order, please check your products carefully first - the condition, quantity, expiry date, and etc.

If there are any issues about the products, please contact us right away in order to examine the issue together. 

* EMS / Air freight delivery
The period of your notice should be within 2 weeks after the goods arrive in your country.  
(Not 2 weeks after you receive the goods, but after the arrival date in each country.)

* Forwarding company / Sea freight delivery
The period of your notice should be within 3 weeks after the goods arrive in your country.  
(Not 3 weeks after you receive the goods, but after the arrival date in each country.)

If you contact us about such issues after the above periods are passed, we shall not be responsible for any issues.

Thus, please contact us in person about any issues on the received products, with the proper pictures of them (as a proof). 

Thank you.  



FAQs

Please check frequently asked questions before sending us inquiries.

  • Q: [Cosmetics] Do you sell authentic products?
    A:

    We provide 100% real, original and authentic cosmetics as well as fresh cosmetics.


    We only sell authentic products.


    Once we receive your orders, we directly contact brand offices or official agencies to receive fresh products.

     

    In fact, it is much more difficult to get imitation or fake products. (Although we've never tried).


    We can compensate you million times worth of your payment if the products are not real.

     

    If you request, we will send you our business license along with the invoice before you pay us. If you are still suspicious of our products, you can start by ordering a small amount first.

     

    In addition, we always take pictures before we pack and send them to you. When we take the pictures in order to prove the products are authentic, you can ask us to take the pictures in the angle you want.

     


  • Q: [Cosmetics] I want to buy samples.
    A:

    We only provide a sample order of a few brands. 


    At this moment, we supply 'Laneige' and 'Sulwhasoo' samples as an official order. Except for these brands, to supply samples of other brands is not possible. 


    We also provide some samples for free to our clients, as our gift. The samples' brands and items will be randomly selected based on our stock status, and they are shipped with your parcels.


  • Q: [Payment] What is supplying rate?
    A:

    Supplying rate is the contrary concept of discount rate.


    If the supplying rate of A brand is 55%, it means we supply A brand at 45% of the retail price.


    For example:

    The retail price of A product is 10,000 won and supplying rate is 55%,

    5,500 won (=10,000 X 55%) is the wholesale price of A product.

  • Q: [Order] Why is the wholesale price same as retail price in the product list?
    A:

    When you open the product list, you can see that retail price is same as wholesale price.

    It is because the supplying rate in H2 Cell is set 100% in the beginning.


    After you type in your order Q'ty per product,  the total order amount will be summed up automatically.

    Then, please revise the supplying rate according to our standard rates. The wholesale prices will be also revised.


    differ rate.gif






    The following video clip shows you how to make an order list by using our product list.



  • Q: [Payment] I want to pay by my own country's currency.
    A:

    We generally inform the total amount in KRW / USD for T/T payment method. 


    However, we can also accept USD, HKD, RMB, etc..any currencies are acceptable.


    In this case, we suggest exchange rate and clients must follow the rate.


    When you send us an order list, kindly let us know your payment currency if you need.


  • Q: [Cosmetics] Do you sell fresh cosmetics?
    A:

    After we receive the down payment from you, we start arranging the products as you ordered. 


    We receive most of cosmetics directly from brand offices and their branches.


    Thus, all cosmetics are as fresh as possible. The products we supply are all normally manufactured within 6 months.

  • Q: [Payment] What is remittance charge and who pays that?
    A:

    Buyers must take care of all remittance charges occurred during international money transfer by wire transfer (T/T) or PayPal.

     

    As per our experience, the charges are usually around USD 30 to USD 50.

     

    That is why we request clients to send us money with USD 50 to cover these charges.


    [ In terms of wire transfer (Bank transfer) ]

    There are 3 kinds of remittance charges:

    -Your bank (local bank) charge,

    -Intermediary bank charge,

    -Our bank (beneficiary bank) charge,

    during international money transfer through wire transfer (bank transfer).


    Some banks need a US Intermediary bank (corresponding bank) to process wire transfers, and this will result in an additional charge.
    The intermediary bank may deduct the fee from the payment, which is why sometimes the amount we receive is less than the amount you transfer.

     

    In addition, there is a beneficiary bank charge which is the transfer charge requested by the head bank of our bank.
    Your transfer money will be sent to a corresponding bank (not directly to our account) and therefore the banks will charge fees from the sent amount.

     


    remittance.PNG




  • Q: [Payment] I want to send money by Paypal.
    A:

    Our only payment method is T/T, wire transfer. 

     

    Paypal takes longer for us to receive the money than receiving it from wire transfer (T/T).


    Then, it takes around 3 to 5 working days for us to withdraw money from our PayPal account after we receive your payment.

     

    However, wire transfer (T/T) only takes around 1 to 3 working days. (Sometimes, it takes only a few hours.)

    Therefore, the period of PayPal transaction is much longer than the period of wire transfer on average.

    PayPal also applies higher exchange rates than normal banks do, the extra charges might be more expensive than T/T. 

    ** Our payment currency is Korean Won(KRW).

    - We use KRW because we do not want to exploit the money using benefit from exchange fluctuation. 

    - Although you send us USD or other currencies, KRW will be automatically deposited in our bank account after being exchanged from USD to KRW.


    Thus, we do NOT accept Paypal payment. 


    Hope you kindly understand our policy. 



  • Q: [Payment] I want to save remittance charges.
    A:

    You can remit money to us by four ways as below.


    - Option A : sending money by US dollars without paying all local and overseas bank charges.
    - Option B : sending money by US dollars with paying all local and overseas bank charges from your account.
    - Option C : sending money by Korean won without paying all local and overseas bank charges after
    exchanging your currency for Korean won.
    - Option D : sending money by Korean won with paying all local and overseas bank charges from your account after exchanging your currency for Korean won.


    Under Option C and D condition, you have to spend extra charges as much higher exchange rate should be applied than the rate of banks in Korea.

    In addition, wire transfer by Korean won is slower than wire transfer by US dollars.
    Therefore, we do not recommend you to remit by Option C or D.


    If you remit by Option B or D, you would be requested much more expensive beneficiary bank charge that would be around USD 20 to USD 40.
    However, if the beneficiary bank charge is requested to us in Korea, the charge would be only KRW 5,000 (around USD 4.7) or KRW 10,000 (around USD 9.4).


    Thus, we strongly recommend you to send us money by Option A.


     


  • Q: [Delivery] Are all products packed by bubble wrap?
    A:

    We pack the products very carefully since most of them are fragile and are delivered from Korea to overseas.

    Thus, we use bubble wrap to pack the products firmly.


    However, please note that we pack only fragile items individually with bubble wrap and the products with paper cases are usually not packed with wrap if not requested.

  • Q: [Delivery] I want to know the exact shipping cost in advance.
    A:

    We do our best to provide your ordered products as you originally ordered.


    However, the brand offices do not hold their products 100% sometimes, out of stock or lack of stock status can happen.

    Thus, please kindly understand that we cannot guarantee that all of the ordered products to be sent. 


    Also, the gross weight could be easily changed based on how to pack. If you order the products by box unit, we do not need to use bubble wrap or other materials to prevent damage. The gross weight can increase if we use materials to pack the products. 


    Due to the above two reasons, we cannot define the exact delivery charge in advance.

  • Q: [Delivery] I want to know estimated shipping cost and delivery period.
    A:

    We send out products to the world by EMS (Express Mail Service), the simplest and easiest way to deliver goods to the world.

    The EMS delivery charges are imposed according to the gross weight of a parcel.


    ________________________________________________________________________________________

    To get estimated delivery charges in advance, you can multiply product's capacity and 3 .

    (Sometimes multiply capacity and 4 ~ 6. It depends on the package condition of the items.)

    The reason we need to multiply 3 is because of carton box and bubble wrap. The weight includes bubble wrap, carton box, tape, and etc.  


    For example, if you order skin(100ml) 20 pcs, cream(50g) 10pcs, essence(40ml) 20 pcs, we could calculate as below.

    (100 X 20 X 3) + (50 X 10 X 3) + (40 X 20 X 3) = 9.9 Kg.

    ________________________________________________________________________________________


    Once you know the gross weight, you can check below for the EMS international delivery charge.


    1. Set the shipment type - Others (NOT Documents).

    2. Select Destination and Gross weight(Actual Weight).

    3. Click " View" button.


    ** If the below system is not shown, please click 'Load unsafe scripts' after you check your 'Insecure contect blocked' on the right top side of the page: 

    Load unsafe.PNG




    ________________________________________________________________________________________







    ** Countries that limit the maximum weight of EMS delivery parcels to 20Kg are as below





    Countery
    마카오(중국) (MACAO(CHINA)) 아르헨티나 (ARGENTINA)
    멕시코 (MEXICO) 알제리 (ALGERIA)
    몽골 (MONGOLIA) 우크라이나 (UKRAINE)
    미얀마 (MYANMAR) 이란 (IRAN(ISLAMIC REP))
    바레인 (BAHARIN) 이스라엘 (ISRAEL)
    방글라데시 (BANGLADESH) 이집트 (EGYPT)
    벨라루스 (BELARUS) 지부티 (DJIBOUTI)
    보츠와나 (BOTSWANA) 카자흐스탄 (KAZAKHSTAN)
    스페인(에스파니아) (SPAIN) 카타르 (QATAR)
    아르메니아 (ARMENIA) 폴란드 (POLAND(REP))
  • Q: [Delivery] What if received products are damaged?
    A:

    We pack the goods very carefully with bubble wrap and deliver them by EMS to prevent unexpected damage.

    However, we pack only fragile items individually with bubble wrap and paper cases are usually not packed if not requested.


    Please note that we are not responsible for any damaged paper cases during delivery.


    Since the goods are delivered from Korea to overseas, it is impossible for us to find the reason why the goods are damaged.


    Thus, we do not accept the goods refund. To avoid any inconvenience, we always take pictures of each product and send them to our clients. 

    Fortunately, there has been no critical dispute due to the condition of products.

    We always try our best to pack goods very firmly!

  • Q: [Order] Minimum order amount per brand and Minimum order Q'ty per product
    A:
    Our minimum order amount (MOA) per brand is KRW 300,000 based on wholesale price. (Some brands have higher MOA.)


    Please check the exact supplying rates and minimum order amount/quantity on the following page after logging in.

    Supplying Rates ← Click to move


    ___________________________________________________________________________________________


    We have minimum order quantity (MOQ) per product. 


    This MOQ is 'box quantity' in our order lists and every product has different box quantity. You may need to order a product by the multiples of box quantity.


    For more information about box q'ty, please visit http://www.kcosw.com/xe/27063


    ____________________________________________________________________________________________



    Here are the products with the smallest paper package.

    box1.jpg


    box2.jpg


    box3.jpg





  • Q: [Order] Interested product is not on your order list.
    A:

    New items or old items may not be on the list since we cannot always update all items.


    In this case, you can make an order list except for the unlisted products.


    After that, please simply let us know the product's name and your order quantity when you send us an order list.


    If your requested products are orderable, we will add the products to the invoice. 


    However, your requested products may not be orderable due to several reasons such as discontinued, out of stock, and etc. 


    Therefore, if there is no product on the list, please kindly check with us whether the product is available or not first.


  • Q: [Order] I want to revise your order lists.
    A:

    We are afraid that to revise our order lists is not allowed.

    The original order lists make us work easily and quickly in order to give you the fast and best service.

    Please note that our all order lists are locked and you are able to write the order q'ty only. 


    Please kindly understand our policy. 

  • Q: [Others] Do products have English labels?
    A:

    As we provide many brands and products, we cannot guarantee that all products have English labels.


    Even though many brands are trying to make English labels along with Korean labels these days, we cannot fully confirm that all products have English labels.

  • Q: [Others] I need documents or certificates.
    A:

    Please note that the only official documents that we can provide you are a commercial invoice and packing list.


    A few clients sometimes request us to provide the documents below.

    ________________________________________________________________________

    MSDS(Material Safety Data Sheet), Qualitative and quantitative composition of the products,
    Copy of the labeling (primary and secondary packaging), Product Information File, and etc.

    ________________________________________________________________________


    Please note that We are just a wholesaler.

    Only a manufacturer or the headquarter of every brand can provide those documents to their official contractors in certain countries. Thus, we are not able to provide these documents. 


    Additionally, those include confidential information to make cosmetics so that it is impossible for us to get them. 


    The contractors should take care of all unexpected side effect or other problems caused by the cosmetics in the country on behalf of the brand office.


  • Q: [Others] I want to visit your office.
    A:

    For those who are planning to visit our office in Seoul, we welcome you every Wednesday and Thursday from 3 p.m to 4 p.m.

     

    Before you visit our office, please let us know in advance and send us the below information to info@kcosw.com  

     

    • The date you are planning to visit our office
    • Some information about your company
    • What product/brand you are interested in
    • Your rough order amount and etc.  


    It will help us a lot to prepare for the meeting with the above. 


    We always welcome our clients!

  • Q: [Order] Can I order several brands with minimum order amount?
    A:

    Our MOA(minimum order amount) per brand is KRW 300,000 based on wholesale price.


    Thus, we are afraid that to have several brands with MOA is not possible.  


    Also, some brands have higher MOA than KRW 300,000, so please check our MOA and supplying rates for each brand here:


    ★Supplying rates ← Click to move!

  • Q: [Payment] Which exchange rate is applied?
    A:

    There are different exchange rates depending on how and what currency you exchange because banks get some profits when exchanging the currency.


    Our main bank is Woori bank in Korea (Swift code: HVBKKRSEXXX). So, we request money based on the exchange rates of Woori bank.


    The below image shows you different exchange rate on December 26, 2017. 

    ---------------------------------------------------------------------------

    The standard exchange rate                    : USD 1 = KRW 1,076.00


    The exchange rate when sending by T/T   : USD 1 = KRW 1,086.40

    The exchange rate when receiving by T/T : USD 1 = KRW 1,065.60 (*This is the exchange rate we apply on the invoice.)

    -----------------------------------------------------------------------------


     

    rate.jpg






    For checking current exchange rate, please kindly visit :

    https://spot.wooribank.com/pot/Dream?withyou=FXXRT0011



  • Q: [Delivery] Do you deliver cosmetics to our country?
    A:

    Many clients ask us "Do you deliver cosmetics to our country?"

    The answer is "Yes!"


    We can send out products to most countries in the word by EMS(Express Mail Service, our only delivery method).

    There are NO limits for us to send out cosmetics to the world.


    However, please note that it does not mean the goods will be delivered to you without any problems.


    Rarely, the parcels might be caught by customs offices in your country or be returned to us (Korea).

    In addition, you may have to pay taxes (duties) on the cosmetics to your customs office in order to receive the goods. 

    For more information, please visit http://www.kcosw.com/xe/42935


    Therefore, please check the customs issue via EMS in your country before you order.


    Besides EMS delivery, you or your forwarding partner can directly pick up the products from our office. We can also send out products to the designated place (it may be your forwarding company) in Korea. In this case, a local delivery charge is KRW 5,000 per box and the maximum weight is 20 kg per box. 

  • Q: [Others] My account isn't activated / I don't receive the activation email.
    A:

    If you don't receive the activation email, please check the spam mailbox first.


    If there is no activation mail in the spam box as well, please kindly send us an email to the below address.


    ________________________________________________________________________


    To : info@kcosw.com

    Info. : your email address and ID


    ________________________________________________________________________


    Even if you don't send us an email, we regularly check and activate emails once a day. 


    Thus, your account would be activated soon and you may try to log in again the next day.

  • Q: [Membership] How to sign up
    A:

    To see all the information, especially to download product lists, it's better to become a member of our website.

    The below video clip will help you understand how to sign up.


    Please make sure that all the questions must be written very carefully to become a VIP member.

     

     

  • Q: [Membership] How to find your account info (password)
    A:

    When you forget your password, you can get the password by yourself.


    The following video clip will help you how to find out your account info.




  • Q: [Order] What is box quantity(Box Q'ty)?
    A:

    Box quantity is the number of a product in the smallest official package.


    If the box quantity is 10 for A product, it means that there are 10ea of A products in one small carton box. 

    (It is not 10 boxes, 10 individual pieces of A product.)


    You can check the box quantity in the "H" cell of our updated order lists.


    Please note that box quantity can be easily changed due to the brand offices' manufacturing process.


    Orders based on the box quantity help us to check and pack the products easily. This will also help to prevent unexpected damage during delivery.


    ** If your order q'ty does not match with box q'ty, we apply extra 2~3% rates to the whole brand order. 

    We recommend you to have your order quantity matched with box quantity.


    ** Some brands must be ordered as per box quantity. Please check our supplying rate list from the order board:

    http://www.kcosw.com/xe/order/20550

  • Q: [Delivery] Check your country's Maximum Delivery Weight (20kg / 30kg)
    A:

    The maximum weight per box of EMS delivery is usually 30kg.


    However, some countries(Look at the picture below) limit its maximum weight to 20kg.


    ** Countries that limit the maximum weight of EMS delivery parcels to 20Kg are as below

    


    Countery
    마카오(중국) (MACAO(CHINA)) 아르헨티나 (ARGENTINA)
    멕시코 (MEXICO) 알제리 (ALGERIA)
    몽골 (MONGOLIA) 우크라이나 (UKRAINE)
    미얀마 (MYANMAR) 이란 (IRAN(ISLAMIC REP))
    바레인 (BAHARIN) 이스라엘 (ISRAEL)
    방글라데시 (BANGLADESH) 이집트 (EGYPT)
    벨라루스 (BELARUS) 지부티 (DJIBOUTI)
    보츠와나 (BOTSWANA) 카자흐스탄 (KAZAKHSTAN)
    스페인(에스파니아) (SPAIN) 카타르 (QATAR)
    아르메니아 (ARMENIA) 폴란드 (POLAND(REP))
  • Q: [Order] Why is wholesale price on invoice different from my order list?
    A:
    All of the order lists on our site are set to over KRW 3,000,000 supplying rates based on wholesale price.

    For example, Mamonde brand has 61% of supplying rate if your order amount is over KRW 3,000,000.
    rate1.png




    However, customers' order amount always varies and therefore, different supplying rate is applied. 


    If your order amount for Mamonde brand is KRW 400,400, we apply 65% of supplying rate in the invoice and inform you like:

    rate2.PNG




    Even though 61% of supplying rate is applied when you make an order list, we can always revise this supplying rate based on wholesale price for your invoice. 

    Please be informed that there is the latest 'Wholesale Supplying Rate' file in our Order Board, so customers may check the exact supplying rate in advance.   
  • Q: [Cosmetics] Expiration Date of Cosmetics
    A:


    Category Subcategory Expiration before opening Period-after-opening
    Skin Care
    Product
    Toner, Emulsion, Cream, Essence, Eye Cream,
    Sun cream, Body products, Hair products
    30 month 12 month
    Moisture stick, Eye stick 12 month 6 month
    Cleansing Product Cleansing foam, Cleansing cream, Cleansing oil,
    Cleansing tissue
    30 month 12 month




    Makeup Product
    Lipstick, Lip gloss 30 month 18 month
    Pact, Powder, Blush, Eye shadow, Eyebrow 36 month 24 month
    Makeup base, Foundation, BB/CC 24 month 12 month
    Mascara, Eye liner 12 month 6 month
    Tint(Water Type) 12 month 6 month

    Mask
    Gel Mask 12 month immediately after open
    Sheet Mask 24 month immediately after open

    Pefume
    Perfume bar 12 month 6 month
    Perfume - 36 month

    Nail Product
    Nail Polish 24 month -
    Nail Remover 36 month 24 month
  • Q: [Order] When can I reorder 'out of stock' product?
    A:

    We are afraid to say that we cannot guarantee the exact time of re-order. 


    If out of stock & lack of stock products are not the best selling / new products, we may provide them in a few weeks.
    But if they are the best selling / new products, it would take even a few months.

    It is because the main warehouse of the brands provides only small quantities of the products to their branches and suppliers. 


    Thus, we are not sure when the products are re-stocked again. 

    We suggest that you may wait for a while and we would let you know the stock status. 





  • Q: [Delivery] How can I use LBC Korea delivery for the Philippines?
    A:

    To receive the parcels by EMS (which is our delivery method) is risky due to the customs in the Philippines. 

    Thus, we recommend you to use LBC Korea to receive the parcels in PH.


    Please kindly contact LBC Korea by yourself, you may need to arrange the shipment and make the payment with them, not LBC Philippines. Please do not contact LBC PH! 


    Here is the contact information of LBC Korea:

    <Facebook>

    https://www.facebook.com/LBCExpress.Korea/


    <Call>

    LBC Korea: +82 1522 3428 (Office call)


    <Email>

    TanguyanRuela@lbcexpress.co.kr 

    eluto@lbcexpress.co.kr



    For your reference, this is the delivery charge and notice from LBC Korea (HanPass) as below:


    <Air Cargo Rates> 

    lbc korea.png


    *The price is the same regardless of your final destination.

    *Tax is EXCLUDED on the price. The tax will be 20% of the price.

      So, a total delivery charge will be price + price × 20% (for tax).

    *It will take 3-5 days from LBC Korea to Maynila and Luzon as of departure date.
      It will take 5-7 days from LBC Korea to Visayas and Mindanao as of departure date.

      LBC will send your products out every day.

    *If you choose the air delivery by airplane, we will register them as a gift on the export declaration.

      And we need to pack the products under 12 pieces as per product in one box. 


    <Sea Cargo Rates>

    lbc2.PNG



    *You can use a Jumbo box or a Regular box.

      If you use the Jombo box, the maximum weight per box is 80kg and LBC Korea (HanPass) will pick up the box to their office. The delivery fee/pick-up service/The fee of Jumbo box are free of charge. 

      If you use the Regular box, the maximum weight per box is 20kg and we send the boxes to LBC office. 

      If your parcels are heavier than 30 Kg, the extra fee from LBC Korea is KRW 1,500 per kg. 


    *It takes 3 weeks from LBC Korea to Maynila and Luzon as of departure date.
      It takes 4 weeks from LBC Korea to Visayas and Mindanao as of departure date.

      LBC Korea will send your products out once a week.


  • Q: [Delivery] My parcels are caught by customs office. What should I do?
    A:

    Parcels can be caught by customs office in each country. 


    It rarely happens, but customs duty and other taxes like import tariff, additional tax, VAT and etc. may be imposed when the shipment reaches your country. 


    If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country and you may contact the customs office at your country for more details. 


    We, KCOS only handle export declaration by our side in Korea. Thus, you may need to take care of import declaration with your customs agent. After the arrival of parcels, you may check whether import declaration is needed with your post office or customs office. Also, an offic in your country may inform you about this process so that import declaration is made and a buyer can receive the parcels well.


    We strongly recommend you to track your parcels with the tracking number we send you.

    Please visit and track your parcels here https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp after you receive the tracking number from us. 

  • Q: [Order] To cancel or to get a refund of the products when they are out of stock, lack of stock
    A:

    Please note that some of your ordered products might not be prepared due to temporarily out of stock, lack of stock or discontinued status. So, you may not get all the products as you ordered. 


    We are able to check the fixed quantity after we make the orders to our suppliers as well. After you make the payment, we also pay the products' cost to our suppliers. Then, the suppliers check the fixed order quantity and send us the fresh products. 


    In this process, even though your ordered products are out of stock, we cannot cancel the other products or give you the refund of them because we already pay the products and receive them. 


    This is how it normally works in the wholesaling business. 


    Thus, to receive fewer products than you originally ordered can happen / and to cancel or to get a refund of the order are not possible. 


    Hope you kindly understand our policy. 

  • Q: [Others] I can't access your website due to excess of connection amount.
    A:

    If you cannot access our website, it means that the amount of allowable connection to the site has been exceeded.

    This amount resets every day at midnight (00:00 A.M.) in Korean local time (GMT +9).

    Please kindly try to enter in our website the next day.


  • Q: [Others] I received my order and there are some issues about the products. What should I do?
    A:
    After you receive the boxes of your order, please check your products carefully first - the condition, quantity, expiry date, and etc.

    If there are any issues about the products, please contact us right away in order to examine the issue together. 

    * EMS / Air freight delivery
    The period of your notice should be within 2 weeks after the goods arrive in your country.  
    (Not 2 weeks after you receive the goods, but after the arrival date in each country.)

    * Forwarding company / Sea freight delivery
    The period of your notice should be within 3 weeks after the goods arrive in your country.  
    (Not 3 weeks after you receive the goods, but after the arrival date in each country.)

    If you contact us about such issues after the above periods are passed, we shall not be responsible for any issues.

    Thus, please contact us in person about any issues on the received products, with the proper pictures of them (as a proof). 

    Thank you.  


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