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FAQs

Please check frequently asked questions before sending us inquiries.

  • Q: [Delivery] Are all products packed by bubble wrap?
    A:

    We pack the products very carefully since most of them are fragile and are delivered from Korea to overseas.

    Thus, we use bubble wrap to pack the products firmly.


    However, please note that we pack only fragile items individually with bubble wrap and the products with paper cases are usually not packed with wrap if not requested.

  • Q: [Delivery] I want to know the exact shipping cost in advance.
    A:

    We do our best to provide your ordered products as you originally ordered.


    However, the brand offices do not hold their products 100% sometimes, out of stock or lack of stock status can happen.

    Thus, please kindly understand that we cannot guarantee that all of the ordered products to be sent. 


    Also, the gross weight could be easily changed based on how to pack. If you order the products by box unit, we do not need to use bubble wrap or other materials to prevent damage. The gross weight can increase if we use materials to pack the products. 


    Due to the above two reasons, we cannot define the exact delivery charge in advance.

  • Q: [Delivery] I want to know estimated shipping cost and delivery period.
    A:

    We send out products to the world by EMS (Express Mail Service), the simplest and easiest way to deliver goods to the world.

    The EMS delivery charges are imposed according to the gross weight of a parcel.


    ________________________________________________________________________________________

    To get estimated delivery charges in advance, you can multiply product's capacity and 3 .

    (Sometimes multiply capacity and 4 ~ 6. It depends on the package condition of the items.)

    The reason we need to multiply 3 is because of carton box and bubble wrap. The weight includes bubble wrap, carton box, tape, and etc.  


    For example, if you order skin(100ml) 20 pcs, cream(50g) 10pcs, essence(40ml) 20 pcs, we could calculate as below.

    (100 X 20 X 3) + (50 X 10 X 3) + (40 X 20 X 3) = 9.9 Kg.

    ________________________________________________________________________________________


    Once you know the gross weight, you can check below for the EMS international delivery charge.


    1. Set the shipment type - Others (NOT Documents).

    2. Select Destination and Gross weight(Actual Weight).

    3. Click " View" button.


    ** If the below system is not shown, please click 'Load unsafe scripts' after you check your 'Insecure contect blocked' on the right top side of the page: 

    Load unsafe.PNG




    ________________________________________________________________________________________







    ** Countries that limit the maximum weight of EMS delivery parcels to 20Kg are as below





    Countery
    마카오(중국) (MACAO(CHINA)) 아르헨티나 (ARGENTINA)
    멕시코 (MEXICO) 알제리 (ALGERIA)
    몽골 (MONGOLIA) 우크라이나 (UKRAINE)
    미얀마 (MYANMAR) 이란 (IRAN(ISLAMIC REP))
    바레인 (BAHARIN) 이스라엘 (ISRAEL)
    방글라데시 (BANGLADESH) 이집트 (EGYPT)
    벨라루스 (BELARUS) 지부티 (DJIBOUTI)
    보츠와나 (BOTSWANA) 카자흐스탄 (KAZAKHSTAN)
    스페인(에스파니아) (SPAIN) 카타르 (QATAR)
    아르메니아 (ARMENIA) 폴란드 (POLAND(REP))
  • Q: [Delivery] What if received products are damaged?
    A:

    We pack the goods very carefully with bubble wrap and deliver them by EMS to prevent unexpected damage.

    However, we pack only fragile items individually with bubble wrap and paper cases are usually not packed if not requested.


    Please note that we are not responsible for any damaged paper cases during delivery.


    Since the goods are delivered from Korea to overseas, it is impossible for us to find the reason why the goods are damaged.


    Thus, we do not accept the goods refund. To avoid any inconvenience, we always take pictures of each product and send them to our clients. 

    Fortunately, there has been no critical dispute due to the condition of products.

    We always try our best to pack goods very firmly!

  • Q: [Delivery] Do you deliver cosmetics to our country?
    A:

    Many clients ask us "Do you deliver cosmetics to our country?"

    The answer is "Yes!"


    We can send out products to most countries in the word by EMS(Express Mail Service, our only delivery method).

    There are NO limits for us to send out cosmetics to the world.


    However, please note that it does not mean the goods will be delivered to you without any problems.


    Rarely, the parcels might be caught by customs offices in your country or be returned to us (Korea).

    In addition, you may have to pay taxes (duties) on the cosmetics to your customs office in order to receive the goods. 

    For more information, please visit http://www.kcosw.com/xe/42935


    Therefore, please check the customs issue via EMS in your country before you order.


    Besides EMS delivery, you or your forwarding partner can directly pick up the products from our office. We can also send out products to the designated place (it may be your forwarding company) in Korea. In this case, a local delivery charge is KRW 5,000 per box and the maximum weight is 20 kg per box. 

  • Q: [Delivery] Check your country's Maximum Delivery Weight (20kg / 30kg)
    A:

    The maximum weight per box of EMS delivery is usually 30kg.


    However, some countries(Look at the picture below) limit its maximum weight to 20kg.


    ** Countries that limit the maximum weight of EMS delivery parcels to 20Kg are as below

    


    Countery
    마카오(중국) (MACAO(CHINA)) 아르헨티나 (ARGENTINA)
    멕시코 (MEXICO) 알제리 (ALGERIA)
    몽골 (MONGOLIA) 우크라이나 (UKRAINE)
    미얀마 (MYANMAR) 이란 (IRAN(ISLAMIC REP))
    바레인 (BAHARIN) 이스라엘 (ISRAEL)
    방글라데시 (BANGLADESH) 이집트 (EGYPT)
    벨라루스 (BELARUS) 지부티 (DJIBOUTI)
    보츠와나 (BOTSWANA) 카자흐스탄 (KAZAKHSTAN)
    스페인(에스파니아) (SPAIN) 카타르 (QATAR)
    아르메니아 (ARMENIA) 폴란드 (POLAND(REP))
  • Q: [Delivery] How can I use LBC Korea delivery for the Philippines?
    A:

    To receive the parcels by EMS (which is our delivery method) is risky due to the customs in the Philippines. 

    Thus, we recommend you to use LBC Korea to receive the parcels in PH.


    Please kindly contact LBC Korea by yourself, you may need to arrange the shipment and make the payment with them, not LBC Philippines. Please do not contact LBC PH! 


    Here is the contact information of LBC Korea:

    <Facebook>

    https://www.facebook.com/LBCExpress.Korea/


    <Call>

    LBC Korea: +82 1522 3428 (Office call)


    <Email>

    TanguyanRuela@lbcexpress.co.kr 

    eluto@lbcexpress.co.kr



    For your reference, this is the delivery charge and notice from LBC Korea (HanPass) as below:


    <Air Cargo Rates> 

    lbc korea.png


    *The price is the same regardless of your final destination.

    *Tax is EXCLUDED on the price. The tax will be 20% of the price.

      So, a total delivery charge will be price + price × 20% (for tax).

    *It will take 3-5 days from LBC Korea to Maynila and Luzon as of departure date.
      It will take 5-7 days from LBC Korea to Visayas and Mindanao as of departure date.

      LBC will send your products out every day.

    *If you choose the air delivery by airplane, we will register them as a gift on the export declaration.

      And we need to pack the products under 12 pieces as per product in one box. 


    <Sea Cargo Rates>

    LBC sea.PNG



    *You can use a Jumbo box or a Regular box.

      If you use the Jombo box, the maximum weight per box is 80kg and LBC Korea (HanPass) will pick up the box to their office. The delivery fee/pick-up service/The fee of Jumbo box are free of charge. 

      If you use the Regular box, the maximum weight per box is 20kg and we send the boxes to LBC office. 

      If your parcels are heavier than 30 Kg, the extra fee from LBC Korea is KRW 1,500 per kg. 


    *It takes 3 weeks from LBC Korea to Maynila and Luzon as of departure date.
      It takes 4 weeks from LBC Korea to Visayas and Mindanao as of departure date.

      LBC Korea will send your products out once a week.


  • Q: [Delivery] My parcels are caught by customs office. What should I do?
    A:

    Parcels can be caught by customs office in each country. 


    It rarely happens, but customs duty and other taxes like import tariff, additional tax, VAT and etc. may be imposed when the shipment reaches your country. 


    If applicable, please pay those costs directly to the delivery agents or the customs office. Policies on those taxes vary in each country and you may contact the customs office at your country for more details. 


    We, KCOS only handle export declaration by our side in Korea. Thus, you may need to take care of import declaration with your customs agent. After the arrival of parcels, you may check whether import declaration is needed with your post office or customs office. Also, an offic in your country may inform you about this process so that import declaration is made and a buyer can receive the parcels well.


    We strongly recommend you to track your parcels with the tracking number we send you.

    Please visit and track your parcels here https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp after you receive the tracking number from us. 

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