Skip to menu

FAQs

Please check frequently asked questions before sending us inquiries.

  • Q: [Others] Do products have English labels?
    A:

    As we provide many brands and products, we cannot guarantee that all products have English labels.


    Even though many brands are trying to make English labels along with Korean labels these days, we cannot fully confirm that all products have English labels.

  • Q: [Others] I need documents or certificates.
    A:

    Please note that the only official documents that we can provide you are a commercial invoice and packing list.


    A few clients sometimes request us to provide the documents below.

    ________________________________________________________________________

    MSDS(Material Safety Data Sheet), Qualitative and quantitative composition of the products,
    Copy of the labeling (primary and secondary packaging), Product Information File, and etc.

    ________________________________________________________________________


    Please note that We are just a wholesaler.

    Only a manufacturer or the headquarter of every brand can provide those documents to their official contractors in certain countries. Thus, we are not able to provide these documents. 


    Additionally, those include confidential information to make cosmetics so that it is impossible for us to get them. 


    The contractors should take care of all unexpected side effect or other problems caused by the cosmetics in the country on behalf of the brand office.


  • Q: [Others] I want to visit your office.
    A:

    For those who are planning to visit our office in Seoul, we welcome you every Wednesday and Thursday from 3 p.m to 4 p.m.

     

    Before you visit our office, please let us know in advance and send us the below information to info@kcosw.com  

     

    • The date you are planning to visit our office
    • Some information about your company
    • What product/brand you are interested in
    • Your rough order amount and etc.  


    It will help us a lot to prepare for the meeting with the above. 


    We always welcome our clients!

  • Q: [Others] My account isn't activated / I don't receive the activation email.
    A:

    If you don't receive the activation email, please check the spam mailbox first.


    If there is no activation mail in the spam box as well, please kindly send us an email to the below address.


    ________________________________________________________________________


    To : info@kcosw.com

    Info. : your email address and ID


    ________________________________________________________________________


    Even if you don't send us an email, we regularly check and activate emails once a day. 


    Thus, your account would be activated soon and you may try to log in again the next day.

  • Q: [Others] I can't access your website due to excess of connection amount.
    A:

    If you cannot access our website, it means that the amount of allowable connection to the site has been exceeded.

    This amount resets every day at midnight (00:00 A.M.) in Korean local time (GMT +9).

    Please kindly try to enter in our website the next day.


  • Q: [Others] I received my order and there are some issues about the products. What should I do?
    A:
    After you receive the boxes of your order, please check your products carefully first - the condition, quantity, expiry date, and etc.

    If there are any issues about the products, please contact us right away in order to examine the issue together. 

    * EMS / Air freight delivery
    The period of your notice should be within 2 weeks after the goods arrive in your country.  
    (Not 2 weeks after you receive the goods, but after the arrival date in each country.)

    * Forwarding company / Sea freight delivery
    The period of your notice should be within 3 weeks after the goods arrive in your country.  
    (Not 3 weeks after you receive the goods, but after the arrival date in each country.)

    If you contact us about such issues after the above periods are passed, we shall not be responsible for any issues.

    Thus, please contact us in person about any issues on the received products, with the proper pictures of them (as a proof). 

    Thank you.  


List
Board Pagination Prev 1 Next
/ 1
©2013 KSODESIGN.All Rights Reserved