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FAQs

Please check frequently asked questions before sending us inquiries.

  1. Do you sell authentic products?

  2. I want to buy samples.

  3. No Image 08Jun
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    in Payment
    Views 19526 

    What is supplying rate?

  4. No Image 08Jun
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    in Payment
    Views 12033 

    I want to pay by my own country's currency.

  5. Do you sell fresh cosmetics?

  6. What is remittance charge and who pays that?

  7. No Image 08Jun
    by
    in Payment
    Views 11915 

    I want to send money by Paypal.

  8. No Image 08Jun
    by
    in Payment
    Views 10965 

    I want to save remittance charges.

  9. No Image 08Jun
    by
    in Delivery
    Views 13943 

    Are all products packed by bubble wrap?

  10. No Image 08Jun
    by
    in Delivery
    Views 12618 

    I want to know the exact shipping cost in advance.

  11. I want to know estimated shipping cost and delivery period.

  12. No Image 08Jun
    by
    in Delivery
    Views 16534 

    What if received products are damaged?

  13. Minimum order amount per brand and Minimum order Q'ty per product

  14. No Image 08Jun
    by
    in Order
    Views 11163 

    Interested product is not on your order list.

  15. No Image 08Jun
    by
    in Order
    Views 10808 

    I want to revise your order lists.

  16. No Image 08Jun
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    in Others
    Views 12205 

    Do products have English labels?

  17. No Image 08Jun
    by
    in Others
    Views 19677 

    I need documents or certificates.

  18. No Image 08Jun
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    in Others
    Views 13964 

    I want to visit your office.

  19. No Image 15Jun
    by
    in Order
    Views 12160 

    Can I order several brands with minimum order amount?

  20. Which exchange rate is applied?

  21. No Image 28Mar
    by
    in Delivery
    Views 22643 

    Do you deliver cosmetics to our country?

  22. No Image 28Mar
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    in Others
    Views 15181 

    My account isn't activated / I don't receive the activation email.

  23. How to sign up

  24. How to find your account info (password)

  25. No Image 28Mar
    by
    in Order
    Views 14502 

    What is box quantity(Box Q'ty)?

  26. Check your country's Maximum Delivery Weight (20kg / 30kg)

  27. Why is wholesale price on invoice different from my order list?

  28. Expiration Date of Cosmetics

  29. No Image 12Jul
    by
    in Order
    Views 6559 

    When can I reorder 'out of stock' product?

  30. How can I use LBC Korea delivery for the Philippines?

  31. No Image 08Nov
    by
    in Delivery
    Views 16966 

    My parcels are caught by customs office. What should I do?

  32. No Image 21Nov
    by
    in Order
    Views 11026 

    To cancel or to get a refund of the products when they are out of stock, lack of stock

  33. No Image 07Feb
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    in Others
    Views 5143 

    I can't access your website due to excess of connection amount.

  34. No Image 24Jan
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    in Others
    Views 2206 

    I received my order and there are some issues about the products. What should I do?

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