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FAQs

Please check frequently asked questions before sending us inquiries.

List of Articles
No. Category Subject Views
34 Cosmetics Do you sell authentic products? 18682
33 Cosmetics I want to buy samples. 14284
32 Payment What is supplying rate? 20170
31 Payment I want to pay by my own country's currency. 12514
30 Cosmetics Do you sell fresh cosmetics? 11246
29 Payment What is remittance charge and who pays that? file 12381
28 Payment I want to send money by Paypal. 12420
27 Payment I want to save remittance charges. 11852
26 Delivery Are all products packed by bubble wrap? 14399
25 Delivery I want to know the exact shipping cost in advance. 13186
24 Delivery I want to know estimated shipping cost and delivery period. file 54867
23 Delivery What if received products are damaged? 17159
22 Order Minimum order amount per brand and Minimum order Q'ty per product file 22841
21 Order Interested product is not on your order list. 11604
20 Order I want to revise your order lists. 11244
19 Others Do products have English labels? 12638
18 Others I need documents or certificates. 20413
17 Others I want to visit your office. 14517
16 Order Can I order several brands with minimum order amount? 12605
15 Payment Which exchange rate is applied? file 10946
14 Delivery Do you deliver cosmetics to our country? 23253
13 Others My account isn't activated / I don't receive the activation email. 15668
12 Membership How to sign up 23032
11 Membership How to find your account info (password) 13853
10 Order What is box quantity(Box Q'ty)? 15314
9 Delivery Check your country's Maximum Delivery Weight (20kg / 30kg) file 13371
8 Order Why is wholesale price on invoice different from my order list? file 11169
7 Cosmetics Expiration Date of Cosmetics file 6883
6 Order When can I reorder 'out of stock' product? 6920
5 Delivery How can I use LBC Korea delivery for the Philippines? file 22916
4 Delivery My parcels are caught by customs office. What should I do? 18210
3 Order To cancel or to get a refund of the products when they are out of stock, lack of stock 12098
2 Others I can't access your website due to excess of connection amount. 5758
1 Others I received my order and there are some issues about the products. What should I do? 2757
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