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FAQs

Please check frequently asked questions before sending us inquiries.

  1. Do you sell authentic products?

  2. I want to buy samples.

  3. No Image 08Jun
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    in Payment
    Views 20788 

    What is supplying rate?

  4. No Image 08Jun
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    in Payment
    Views 13246 

    I want to pay by my own country's currency.

  5. Do you sell fresh cosmetics?

  6. What is remittance charge and who pays that?

  7. No Image 08Jun
    by
    in Payment
    Views 12989 

    I want to send money by Paypal.

  8. No Image 08Jun
    by
    in Payment
    Views 12338 

    I want to save remittance charges.

  9. No Image 08Jun
    by
    in Delivery
    Views 14921 

    Are all products packed by bubble wrap?

  10. No Image 08Jun
    by
    in Delivery
    Views 13788 

    I want to know the exact shipping cost in advance.

  11. I want to know estimated shipping cost and delivery period.

  12. No Image 08Jun
    by
    in Delivery
    Views 17862 

    What if received products are damaged?

  13. Minimum order amount per brand and Minimum order Q'ty per product

  14. No Image 08Jun
    by
    in Order
    Views 12145 

    Interested product is not on your order list.

  15. No Image 08Jun
    by
    in Order
    Views 11758 

    I want to revise your order lists.

  16. No Image 08Jun
    by
    in Others
    Views 13209 

    Do products have English labels?

  17. No Image 08Jun
    by
    in Others
    Views 21050 

    I need documents or certificates.

  18. No Image 08Jun
    by
    in Others
    Views 15038 

    I want to visit your office.

  19. No Image 15Jun
    by
    in Order
    Views 13154 

    Can I order several brands with minimum order amount?

  20. Which exchange rate is applied?

  21. No Image 28Mar
    by
    in Delivery
    Views 23856 

    Do you deliver cosmetics to our country?

  22. No Image 28Mar
    by
    in Others
    Views 16181 

    My account isn't activated / I don't receive the activation email.

  23. How to sign up

  24. How to find your account info (password)

  25. No Image 28Mar
    by
    in Order
    Views 16155 

    What is box quantity(Box Q'ty)?

  26. Check your country's Maximum Delivery Weight (20kg / 30kg)

  27. Why is wholesale price on invoice different from my order list?

  28. Expiration Date of Cosmetics

  29. No Image 12Jul
    by
    in Order
    Views 7350 

    When can I reorder 'out of stock' product?

  30. How can I use LBC Korea delivery for the Philippines?

  31. No Image 08Nov
    by
    in Delivery
    Views 19428 

    My parcels are caught by customs office. What should I do?

  32. No Image 21Nov
    by
    in Order
    Views 13311 

    To cancel or to get a refund of the products when they are out of stock, lack of stock

  33. No Image 07Feb
    by
    in Others
    Views 6391 

    I can't access your website due to excess of connection amount.

  34. No Image 24Jan
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    in Others
    Views 3309 

    I received my order and there are some issues about the products. What should I do?

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