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FAQs

Please check frequently asked questions before sending us inquiries.

  • Q: [Cosmetics] Do you sell authentic products?
    A:

    We provide 100% real, original and authentic cosmetics as well as fresh cosmetics.


    We only sell authentic products.


    Once we receive your orders, we directly contact brand offices or official agencies to receive fresh products.

     

    In fact, it is much more difficult to get imitation or fake products. (Although we've never tried).


    We can compensate you million times worth of your payment if the products are not real.

     

    If you request, we will send you our business license along with the invoice before you pay us. If you are still suspicious of our products, you can start by ordering a small amount first.

     

    In addition, we always take pictures before we pack and send them to you. When we take the pictures in order to prove the products are authentic, you can ask us to take the pictures in the angle you want.

     


  • Q: [Cosmetics] I want to buy samples.
    A:

    We only provide a sample order of a few brands. 


    At this moment, we supply 'Laneige' and 'Sulwhasoo' samples as an official order. Except for these brands, to supply samples of other brands is not possible. 


    We also provide some samples for free to our clients, as our gift. The samples' brands and items will be randomly selected based on our stock status, and they are shipped with your parcels.


  • Q: [Payment] What is supplying rate?
    A:

    Supplying rate is the contrary concept of discount rate.


    If the supplying rate of A brand is 55%, it means we supply A brand at 45% of the retail price.


    For example:

    The retail price of A product is 10,000 won and supplying rate is 55%,

    5,500 won (=10,000 X 55%) is the wholesale price of A product.

  • Q: [Payment] I want to pay by my own country's currency.
    A:

    We generally inform the total amount in KRW / USD for T/T payment method. 


    However, we can also accept USD, HKD, RMB, etc..any currencies are acceptable.


    In this case, we suggest exchange rate and clients must follow the rate.


    When you send us an order list, kindly let us know your payment currency if you need.


  • Q: [Cosmetics] Do you sell fresh cosmetics?
    A:

    After we receive the down payment from you, we start arranging the products as you ordered. 


    We receive most of cosmetics directly from brand offices and their branches.


    Thus, all cosmetics are as fresh as possible. The products we supply are all normally manufactured within 6 months.

  • Q: [Payment] What is remittance charge and who pays that?
    A:

    Buyers must take care of all remittance charges occurred during international money transfer by wire transfer (T/T) or PayPal.

     

    As per our experience, the charges are usually around USD 30 to USD 50.

     

    That is why we request clients to send us money with USD 50 to cover these charges.


    [ In terms of wire transfer (Bank transfer) ]

    There are 3 kinds of remittance charges:

    -Your bank (local bank) charge,

    -Intermediary bank charge,

    -Our bank (beneficiary bank) charge,

    during international money transfer through wire transfer (bank transfer).


    Some banks need a US Intermediary bank (corresponding bank) to process wire transfers, and this will result in an additional charge.
    The intermediary bank may deduct the fee from the payment, which is why sometimes the amount we receive is less than the amount you transfer.

     

    In addition, there is a beneficiary bank charge which is the transfer charge requested by the head bank of our bank.
    Your transfer money will be sent to a corresponding bank (not directly to our account) and therefore the banks will charge fees from the sent amount.

     


    remittance.PNG




  • Q: [Payment] I want to send money by Paypal.
    A:

    Our only payment method is T/T, wire transfer. 

     

    Paypal takes longer for us to receive the money than receiving it from wire transfer (T/T).


    Then, it takes around 3 to 5 working days for us to withdraw money from our PayPal account after we receive your payment.

     

    However, wire transfer (T/T) only takes around 1 to 3 working days. (Sometimes, it takes only a few hours.)

    Therefore, the period of PayPal transaction is much longer than the period of wire transfer on average.

    PayPal also applies higher exchange rates than normal banks do, the extra charges might be more expensive than T/T. 

    ** Our payment currency is Korean Won(KRW).

    - We use KRW because we do not want to exploit the money using benefit from exchange fluctuation. 

    - Although you send us USD or other currencies, KRW will be automatically deposited in our bank account after being exchanged from USD to KRW.


    Thus, we do NOT accept Paypal payment. 


    Hope you kindly understand our policy. 



  • Q: [Payment] I want to save remittance charges.
    A:

    You can remit money to us by four ways as below.


    - Option A : sending money by US dollars without paying all local and overseas bank charges.
    - Option B : sending money by US dollars with paying all local and overseas bank charges from your account.
    - Option C : sending money by Korean won without paying all local and overseas bank charges after
    exchanging your currency for Korean won.
    - Option D : sending money by Korean won with paying all local and overseas bank charges from your account after exchanging your currency for Korean won.


    Under Option C and D condition, you have to spend extra charges as much higher exchange rate should be applied than the rate of banks in Korea.

    In addition, wire transfer by Korean won is slower than wire transfer by US dollars.
    Therefore, we do not recommend you to remit by Option C or D.


    If you remit by Option B or D, you would be requested much more expensive beneficiary bank charge that would be around USD 20 to USD 40.
    However, if the beneficiary bank charge is requested to us in Korea, the charge would be only KRW 5,000 (around USD 4.7) or KRW 10,000 (around USD 9.4).


    Thus, we strongly recommend you to send us money by Option A.


     


  • Q: [Delivery] Are all products packed by bubble wrap?
    A:

    We pack the products very carefully since most of them are fragile and are delivered from Korea to overseas.

    Thus, we use bubble wrap to pack the products firmly.


    However, please note that we pack only fragile items individually with bubble wrap and the products with paper cases are usually not packed with wrap if not requested.

  • Q: [Delivery] I want to know the exact shipping cost in advance.
    A:

    We do our best to provide your ordered products as you originally ordered.


    However, the brand offices do not hold their products 100% sometimes, out of stock or lack of stock status can happen.

    Thus, please kindly understand that we cannot guarantee that all of the ordered products to be sent. 


    Also, the gross weight could be easily changed based on how to pack. If you order the products by box unit, we do not need to use bubble wrap or other materials to prevent damage. The gross weight can increase if we use materials to pack the products. 


    Due to the above two reasons, we cannot define the exact delivery charge in advance.

  • Q: [Delivery] I want to know estimated shipping cost and delivery period.
    A:

    We send out products to the world by EMS (Express Mail Service), the simplest and easiest way to deliver goods to the world.

    The EMS delivery charges are imposed according to the gross weight of a parcel.


    ________________________________________________________________________________________

    To get estimated delivery charges in advance, you can multiply product's capacity and 3 .

    (Sometimes multiply capacity and 4 ~ 6. It depends on the package condition of the items.)

    The reason we need to multiply 3 is because of carton box and bubble wrap. The weight includes bubble wrap, carton box, tape, and etc.  


    For example, if you order skin(100ml) 20 pcs, cream(50g) 10pcs, essence(40ml) 20 pcs, we could calculate as below.

    (100 X 20 X 3) + (50 X 10 X 3) + (40 X 20 X 3) = 9.9 Kg.

    ________________________________________________________________________________________


    Once you know the gross weight, you can check below for the EMS international delivery charge.


    1. Set the shipment type - Others (NOT Documents).

    2. Select Destination and Gross weight(Actual Weight).

    3. Click " View" button.


    ** If the below system is not shown, please click 'Load unsafe scripts' after you check your 'Insecure contect blocked' on the right top side of the page: 

    Load unsafe.PNG




    ________________________________________________________________________________________







    ** Countries that limit the maximum weight of EMS delivery parcels to 20Kg are as below





    Countery
    마카오(중국) (MACAO(CHINA)) 아르헨티나 (ARGENTINA)
    멕시코 (MEXICO) 알제리 (ALGERIA)
    몽골 (MONGOLIA) 우크라이나 (UKRAINE)
    미얀마 (MYANMAR) 이란 (IRAN(ISLAMIC REP))
    바레인 (BAHARIN) 이스라엘 (ISRAEL)
    방글라데시 (BANGLADESH) 이집트 (EGYPT)
    벨라루스 (BELARUS) 지부티 (DJIBOUTI)
    보츠와나 (BOTSWANA) 카자흐스탄 (KAZAKHSTAN)
    스페인(에스파니아) (SPAIN) 카타르 (QATAR)
    아르메니아 (ARMENIA) 폴란드 (POLAND(REP))
  • Q: [Delivery] What if received products are damaged?
    A:

    We pack the goods very carefully with bubble wrap and deliver them by EMS to prevent unexpected damage.

    However, we pack only fragile items individually with bubble wrap and paper cases are usually not packed if not requested.


    Please note that we are not responsible for any damaged paper cases during delivery.


    Since the goods are delivered from Korea to overseas, it is impossible for us to find the reason why the goods are damaged.


    Thus, we do not accept the goods refund. To avoid any inconvenience, we always take pictures of each product and send them to our clients. 

    Fortunately, there has been no critical dispute due to the condition of products.

    We always try our best to pack goods very firmly!

  • Q: [Order] Minimum order amount per brand and Minimum order Q'ty per product
    A:
    Our minimum order amount (MOA) per brand is KRW 300,000 based on wholesale price. (Some brands have higher MOA.)


    Please check the exact supplying rates and minimum order amount/quantity on the following page after logging in.

    Supplying Rates ← Click to move


    ___________________________________________________________________________________________


    We have minimum order quantity (MOQ) per product. 


    This MOQ is 'box quantity' in our order lists and every product has different box quantity. You may need to order a product by the multiples of box quantity.


    For more information about box q'ty, please visit http://www.kcosw.com/xe/27063


    ____________________________________________________________________________________________



    Here are the products with the smallest paper package.

    box1.jpg


    box2.jpg


    box3.jpg





  • Q: [Order] Interested product is not on your order list.
    A:

    New items or old items may not be on the list since we cannot always update all items.


    In this case, you can make an order list except for the unlisted products.


    After that, please simply let us know the product's name and your order quantity when you send us an order list.


    If your requested products are orderable, we will add the products to the invoice. 


    However, your requested products may not be orderable due to several reasons such as discontinued, out of stock, and etc. 


    Therefore, if there is no product on the list, please kindly check with us whether the product is available or not first.


  • Q: [Order] I want to revise your order lists.
    A:

    We are afraid that to revise our order lists is not allowed.

    The original order lists make us work easily and quickly in order to give you the fast and best service.

    Please note that our all order lists are locked and you are able to write the order q'ty only. 


    Please kindly understand our policy. 

  • Q: [Others] Do products have English labels?
    A:

    As we provide many brands and products, we cannot guarantee that all products have English labels.


    Even though many brands are trying to make English labels along with Korean labels these days, we cannot fully confirm that all products have English labels.

  • Q: [Others] I need documents or certificates.
    A:

    Please note that the only official documents that we can provide you are a commercial invoice and packing list.


    A few clients sometimes request us to provide the documents below.

    ________________________________________________________________________

    MSDS(Material Safety Data Sheet), Qualitative and quantitative composition of the products,
    Copy of the labeling (primary and secondary packaging), Product Information File, and etc.

    ________________________________________________________________________


    Please note that We are just a wholesaler.

    Only a manufacturer or the headquarter of every brand can provide those documents to their official contractors in certain countries. Thus, we are not able to provide these documents. 


    Additionally, those include confidential information to make cosmetics so that it is impossible for us to get them. 


    The contractors should take care of all unexpected side effect or other problems caused by the cosmetics in the country on behalf of the brand office.


  • Q: [Others] I want to visit your office.
    A:

    For those who are planning to visit our office in Seoul, we welcome you every Wednesday and Thursday from 3 p.m to 4 p.m.

     

    Before you visit our office, please let us know in advance and send us the below information to info@kcosw.com  

     

    • The date you are planning to visit our office
    • Some information about your company
    • What product/brand you are interested in
    • Your rough order amount and etc.  


    It will help us a lot to prepare for the meeting with the above. 


    We always welcome our clients!

  • Q: [Order] Can I order several brands with minimum order amount?
    A:

    Our MOA(minimum order amount) per brand is KRW 300,000 based on wholesale price.


    Thus, we are afraid that to have several brands with MOA is not possible.  


    Also, some brands have higher MOA than KRW 300,000, so please check our MOA and supplying rates for each brand here:


    ★Supplying rates ← Click to move!

  • Q: [Payment] Which exchange rate is applied?
    A:

    There are different exchange rates depending on how and what currency you exchange because banks get some profits when exchanging the currency.


    Our main bank is Woori bank in Korea (Swift code: HVBKKRSEXXX). So, we request money based on the exchange rates of Woori bank.


    The below image shows you different exchange rate on December 26, 2017. 

    ---------------------------------------------------------------------------

    The standard exchange rate                    : USD 1 = KRW 1,076.00


    The exchange rate when sending by T/T   : USD 1 = KRW 1,086.40

    The exchange rate when receiving by T/T : USD 1 = KRW 1,065.60 (*This is the exchange rate we apply on the invoice.)

    -----------------------------------------------------------------------------


     

    rate.jpg






    For checking current exchange rate, please kindly visit :

    https://spot.wooribank.com/pot/Dream?withyou=FXXRT0011



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