Privacy Policy

Last Updated: July 1, 2025

Effective Date: July 1, 2025

CROBO Corp. ("we," "our," or "us") operates the kcosw.com website and its associated services (collectively, the "Service"). We are committed to protecting the privacy of our business clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B wholesale platform.

1. Information We Collect

We collect information that you provide directly to us when you register for an account, set up your business profile, place an order, or communicate with us. The types of information we may collect include:

  • Representative Information: Your name, email address, phone number, and job title.
  • Business Information: Company name, business/tax ID, business address, website/seller page URL, business type, business model, business start date, annual revenue, and number of employees.
  • Purchasing Information: Interested brands, average order value, and ordering frequency.
  • Communications: Any information you provide when you contact our support team, including your interactions with our AI Chatbot.
  • Automatically Collected Information: When you access our Service, we may automatically collect information about your device and usage, including your IP address, browser type, operating system, and service usage data (e.g., pages visited, features used).

2. How We Use Your Information

We use the information we collect for the following business purposes:

  • To provide, operate, and maintain our Service.
  • To process your registration, verify your business information, and manage your account.
  • To process your orders, including fulfillment and shipping.
  • To communicate with you, including sending order confirmations, invoices, technical notices, and responding to your inquiries.
  • To improve our Service, including training our AI models to better understand and respond to customer needs. All AI training data is anonymized where possible.
  • To comply with legal obligations and prevent fraudulent activities.

3. Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information with third-party service providers who perform services on our behalf, under the following circumstances:

  • Shipping and Logistics Partners: We will share your company name, address, and contact information with shipping carriers (e.g., FedEx, DHL, EMS) to deliver your orders.
  • Payment Processors: To process payments for your orders. We do not store your full payment card information.
  • Technology Providers: We use third-party services for cloud hosting (e.g., Firebase, Vercel), database management, and AI services (e.g., Google AI).
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation.

4. Data Retention

We retain your information as long as your account is active or as needed to provide you with the Service. If you choose to delete your account, we will take steps to delete your information from our active databases. However, we may retain some information to comply with our legal obligations, resolve disputes, and enforce our agreements. Anonymized data, such as AI conversation logs, may be retained for service improvement purposes.

5. Your Rights and Choices

You have the right to access, correct, or delete your personal and business information through your account settings in the "My Page" section. If you wish to delete your account entirely, please contact us at the email address below.

6. Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Company: CROBO Corp.
  • Email: info@kcosw.com
  • Phone: +82-2-849-9901
  • Address: #B204, #B203, #B202, 225, Gasan digital 1-ro, Geumcheon-gu, Seoul, 08501, Republic of Korea