[Important]
[Important Notice] Action Required: Ensuring Successful Delivery of Your Orders
Posted on January 27, 2026
Dear Valued Wholesale Partners,
To ensure the smooth and successful delivery of your orders, we must highlight the critical importance of being available for contact by local customs and delivery services in your country.
While the vast majority of our shipments are delivered without issue, on rare occasions, a shipment may be returned to Korea if local couriers (such as EMS, DHL, FedEx) or customs authorities are unable to contact the recipient.
To prevent this, please adhere to the following guidelines:
[Your Responsibilities for Successful Delivery]
Provide Accurate Contact Information: Please ensure that a valid local phone number and email address for the recipient are provided with every order.
Monitor Tracking & Respond Promptly: After your order is shipped, please actively monitor the tracking status. It is essential that you respond immediately to any calls, emails, or messages from the courier or customs authorities.
[Important Policy Information] Please be aware that if a shipment is returned to Korea due to the courier's inability to contact the recipient, all costs associated with the return (return shipping fees, re-shipment fees, and any related charges) will be the responsibility of the buyer.
Your cooperation is essential for a timely and successful delivery. Thank you for your understanding.
Sincerely, KCOSW TEAM