A Simple Guide to Our Order Process

Hello Partners,

To help you understand what happens after you submit an order, here is a simple guide to our process. You can track every step in real-time under My Orders > Status.

1. Order Submitted: You submit your order, and our team is notified.
2. Proforma Invoice (PI) Issued: We review your order and issue the first invoice. You will need to "Confirm Invoice" on the order detail page.
3. Payment: You make the payment (either a 50% deposit or 100% full payment) and notify us through the "Make a Payment" button.
4. Sourcing & Packing: After confirming your payment, we begin preparing your products.
5. Commercial Invoice (CI) & Final Payment: Once everything is packed, we issue the final Commercial Invoice with the exact shipping cost. If you paid a deposit, you'll now pay the remaining balance.
6. Shipped: Your order is on its way! You can find the tracking number on the order detail page.

We hope this helps clarify the process. Our goal is to make every step transparent and efficient for you.

Best, The KCOSW Team